Over our 50 year history, we have been providing ICT delivery and maintenance services to multi-site organisations, whether direct to the end customer or within part of the supply chain.

We have highlighted some individual capabilities we can offer as part of your required service, but our team are on hand to discuss any additional requirements you may have.

Thales, Services Division: Strength-in-depth

With over 1000 highly skilled staff we offer a wealth of specialist competencies, including turnkey project management; we are able to take responsbility for the entire project from conception right through to final testing, commissioning and delivery. Alternatively, we can provide individual work package options comprising:

o Project development, engineering, design and implementation
o Programme and project management
o Technical evaluation services
o Safety case development and assessment
o Engineering research and designs
o Testing and commissioning
o Installation and site works management
o Independent, professional consultancy

Services on offer:

Consultancy back

Thales has a number of professional services offerings including business process analysts and technology experts to help your company understand how changes can affect the organisation. We constantly integrate our people into certain technologies that may affect your business's core objectives.

Thales services can include proof of concept, pilot and work group forums to give you the opportunity to visualise changes prior to full implementation.

Research, Design & Development back

We annually dedicate £1.2 billion to support our research and development capabilities in order to develop new technologies and products, in partnership with our customers. This involves some 20,000 R&D based throughout 80 offices with a large network of direct links with Universities and supporting academic institutions and where in 2005 we co-supervised 130 PHD students across Europe.

To find out more about our research and development capability click here.

Our comprehensive and unique range of engineering skills addresses all elements of information technology required in many industries including LAN, WAN, Wireless, Voice, Audio Visual displays, CCTV, and many others. Backed by proven project management and support, we offer local and national coverage, and can work in partnership with you and with your key "best in class" suppliers; we've got the right solutions to deliver your network build programmes. Our Research and Development division is constantly advising our Services team of emerging technology that may help our offering to customers. To assist with this, Thales operates an industrial University to support colleagues and customers with specific ideas and projects to provide discrete R&D facilities away from the commercial world and in complete confidence.

As a business, Thales already has a portfolio of some 1200 patents and last year we created 221 new inventions.

Project Management back

Our proven project management capabilities have been gained by over 50 years' experience in delivering large and complex projects across many vertical industries.

Each of our 30 project managers is qualified in the PRINCE 2 methodology practice that is widely regarded as the highest standard available.

Installation back

We are one of the UK’s leading, independent installers of telecommunications and customer information systems. Our multi-skilled workforce of 150 installation technicians are trained to Telecoms Vocational Standards, and continually undergo assessment against the latest standards and technologies to ensure that you receive the most advanced services available.

All our engineering resource is controlled and scheduled via our centralised Task Management Centre in Doncaster, offering a single point of contact and 24/7 support for assured peace of mind.

We are also fully independent of specific manufacturers, which means that we’re best placed to offer the right solution for you including pre-sales advice, design and implementation through to commissioning, maintenance support and training.

Our comprehensive installation service includes, but is not limited to, the following:

National cable and fibre networks
PC equipment
EPOS
Voice Systems (PABX and VoIP), and call routing equipment
Radio and Wireless systems
Customer Information Systems (Display Screens)
Customer premises equipment
Local and Wide Area Networks
Structured cabling

Maintenance back

We are one of the UK’s leading, independent maintainers of telecommunications and customer information systems. Our multi-skilled workforce undergoes continuous assessment against the latest standards and technologies to ensure that you receive the most advanced services available.

Nationwide, 24/7 support
We can provide rapid maintenance services throughout the UK mainland with guaranteed service levels that include 2 hour response times, and our centralised Task Management Centre offers a single point of contact and 24/7 support for assured peace of mind. In addition, Service Level Agreement management is key to our success, so measures and escalation processes are built-in to warn us of any risks so that action can be taken immediately.

We are also fully independent of specific manufacturers, which means that we’re best placed to offer the right solution for you including pre-sales advice, design and implementation through to commissioning, maintenance support and training.

Our comprehensive maintenance service includes, but is not limited to, the following:

National cable and fibre networks
PC equipment
EPOS
Voice Systems (PABX and VoIP), and call routing equipment
Radio and VSAT systems
Customer Information Systems (Display Screens)
Customer premises equipment
Local and Wide Area Networks
Structured cabling

Managed Services & Outsourcing back

At Thales we have hands on experience in the simple transfer of staff under TUPE to the insourcing of specific functions of a business’s operations in order to jointly provide more effective and efficient services to both partners and their respective customers.

Focussing on respective core abilities is more likely to foster economies of scale and scope whilst lessoning business risk through effective alliances. We believe that this not only provides economic synergies and better collective services, but jointly provides an ideal platform to continually evolve “best value” differentiators within the core business.

For more information visit www.sureserve.uk.com.

Alongside the delivery of your front line services we also provide:

Infrastructure Outsourcing

System and server management
Data storage management
Desktop and workstation management
Complete voice and data network management (one of the distinctive competencies of Thales)

Applications Management Services (AMS)

Maintenance of specific systems

Maintenance of standard application software (ERP, PDM, HRIS, etc.)

For all these types of application, Thales offers highly flexible services:

Operation, i.e., daily management of processes and durability of service
Hosting, i.e., access to powerful, shared infrastructures located in our centres in Elancourt (near Paris), or London, or in one of our four European satellite centres providing local service (Oviedo in Spain, Toulouse in France, Geneva in Switzerland and Cologne in Germany)
Auditing and Consulting, for example to study the suitability of outsourcing at a given site, or to optimise architectures
Backup Plans: the resources and methods we implement to make our sites secure and durable guarantee you first class service
Maintenance Management including preventive, adaptive and scalable maintenance (with application testing and acceptance)
ASP (Application Service Provider), now being developed, with an initial project underway

Our added-value lies in:

Flexibility, particularly for operation services. We sometimes share system operation with customers, when the type of application or even the time frame calls for joint operation: for example, we coordinate automatic bottling systems during the night for one of our customers

Security. Not just physical security, but also communications security and data security

Program Rollout back

Our experience in the rail and retail markets offers us differing versions of how disruption to standard working practices affect the day-to-day operation of your facilities. That is why Thales’ objective is to coordinate and plan resource that ensures daily life is resumed as quickly as possible.

Our experience has always been at the sharp end where disruption to passengers or shoppers, is a major inconvenience. That is why we have developed methodologies to conduct the roll out of equipment and services that minimises these disruptions and takes into account the objectives of the Head Office and the site staff.

Acting as a prime contractor, we know our job is to coordinate all the services in our remit to ensure the timelines are met and the objectives achieved. This even extends to taking control and responsibility for the logistics of getting equipment to site on time ready for engineering resource to use it.

We are also mindful that status reporting is essential and we therefore ensure accurate reporting is delivered back to our customers in an agreed format so that there is early opportunity to raise any issues.

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