DID YOU KNOW.....
Thales won a European Supply Chain Award in the Services Industries & Utilities category in 2006.
We maintain the Government telephone network covering over 300 locations and 90,000 users.
Tube train drivers are watching you at the platform thanks to the recently installed Thales CCTV system the driver uses in the cab to make sure nobody is trapped in the automatic doors before pulling away.
Thanks to Thales' new lightweight satellite communications terminal, you will be allowed to use your mobile phone or laptop on flights for the first time.
Train travellers at the Beijing Olympics in 2008 will use a Thales ticketing machine whenever they travel around the city.
Thales is building its 4th A380 flight simulator for Lufthansa Airlines for pilot training. Singapore and Malaysia Airlines have also placed orders for the same.
The RAF commissions Thales to make air defence systems such as radar units, grenade launchers and even air-to-air missiles.
Thales installed 40km of fibre cable along existing train lines through the heart of London for Hutchison Network Services in 10 weeks, 2 weeks ahead of schedule without disruption to any train timetable.
Morroco, Serbia, Kenya, Cameroon and Poland choose Thales to provide the complete systems for producing and personalising national identity cards.
Denmark chooses Thales and Accenture to roll out Europe’s second secure nationwide contactless ticketing system.
Boeing, Air China, Air India, Malaysian Airways, Air Canada and Air France have chosen Thales to provide in-flight entertainment systems for their fleets of passenger planes.
Thales is the World market leader in Air Traffic Control Systems.
Thales has a quarter stake holding in Galileo - Europe’s first Global Satellite Navigation System and will provide a broad range of services from personal location to vehicle management solutions.
Thales have 45% market share of secure point-of-sale card payment terminals in Portugal.
Thales in partnership with EWS has the outsourcing contract for the operation of the National Rail Enquiries Communication Centre.
Thales has 12000 active patents and created 221 new inventions last year!
Is Thales (we pronounce it Tar-liss !) new to the high street?
Over our 50 year history we have always needed field engineering and central resources in towns and cities to support a nationwide localised capability, whether to support Banks, Network Rail or regional government. This capability is centred on multi-skilled technicians working out of 24 regional offices underpinned by our Task Management and remote monitoring centre in Doncaster.
Over the last two years we have used our capability to provide technology related services to additional multi-site organisations that value centralised local support, and through our dedicated high street team, have continued to grow in the wider retail markets.
Who may need our capability?
It may be a multi-site organisation that requires a roll out of new technology, maintenance of existing infrastructure or centralised help desk facilities. It may be a reseller or manufacturer of technology who requires a delivery or maintenance partner to support their goods and services.
Recently, there has been a need to coordinate and manage subcontractors that support multi-part projects and trials within supermarkets that have used our strong supply chain and project management capabilities.
What technology can you install and maintain?
We have extensive experience in deploying and maintaining a wide range of technologies across voice, data and visual architectures, whether fixed or wireless, whether hardware or software oriented. Recent diverse projects have included delivery across several hundred outlets of heat sensing queue cameras, Key Performance Indicator technology and multi-purpose isle PC’s.
What other services do you offer?
Through the wider Thales group we provide related high street technology services such as IT outsourcing, facilities management, research and development resources, security and electronic transactions capability alongside database management and hosting.
For ongoing maintenance or to book an engineer, what do I do?
The Task Management Centre (TMC), in Doncaster employs over 100 people to provide 24/7 cover for incoming requests from our customers in the Services Division, for quotations for work, to request an engineer, to report faults, to assist with product issues, to arrange site surveys and pretty much anything to do with ongoing support. The project managers and account managers are always on hand but the TMC allows your staff to have someone on the end of a phone to record and action their requirements. Our CRM System, Clarify, monitors, measures and escalates all incoming calls and instantly pushes them to the right people for action. The TMC is the heart of the our service and has the statistics to prove it:
Handles over 90,000 fault calls per year
Arranges over 180,000 planned maintenance calls per year
Provides over 21,000 quotations per year
Processes over 1 million incoming and outgoing calls per year
How do I contact you to discuss your services further?
To make further enquiries, please complete the Contact Us form and one of the Thales High Street Account Managers will contact you.
Alternatively, e-mail your details to gayna.ambrose@thales-ts.com or call us on 0800 692 0201.
